Requirements & Skills

Experience: 0 – 2 years

Gender: Male

Position Overview:

The Customer Relationship Manager will be responsible for maintaining healthy customer relationships, handling inquiries, running engagement campaigns, and supporting the sales & marketing team. The role requires strong communication skills and the ability to manage CRM tools effectively.

Qualifications:

Graduate – BBA / Marketing / Commerce

Experience:

0–2 years (Experience with CRM tools preferred)

Key Responsibilities:

Follow up with customers to ensure satisfaction and retention.

Run customer engagement campaigns via Email / SMS / WhatsApp.

Coordinate with the Sales & Marketing teams for smooth communication.

Handle customer queries, complaints, and service-related concerns.

Maintain and update the customer database in CRM systems (Zoho, Salesforce, etc.).

Track customer interactions and maintain records for review.

Skills Required:

Excellent communication and problem-solving abilities.

Working knowledge of MS Office (Excel, Word, PowerPoint).

Proficiency in CRM platforms (Zoho, Salesforce, etc.).

Ability to handle customer concerns professionally and effectively.

Special Requirements:

Must have experience or familiarity with CRM tools like Zoho / Salesforce.

Graduate in BBA / Marketing / Commerce.

Strong MS Office skills and customer handling ability.